Endpoint IT support that starts with evidence, not guesswork.
GenticFlow connects every support ticket to the device behind it, pulls live context, and runs approved fixes automatically. We bring the platform to IT teams and MSPs across Australia and New Zealand, with local onboarding and support in your time zone.
Support work is scattered across tools. GenticFlow puts it back together.
Traditional IT support starts with a ticket and no context. Technicians open the PSA, then the RMM, then a remote session, then rebuild the story from scratch. GenticFlow starts with the endpoint already connected.
One workbench, not five tabs
Live device state, remote control, secure terminal, and ticket history sit in a single view, so technicians stop switching tools mid-fix.
Context before the click
Every ticket arrives with device diagnostics, recent changes, and comparable peer devices already gathered, not requested after the fact.
Policy decides, not guesswork
Low-risk fixes run automatically under your approval policy. Anything higher-risk is blocked or routed to a technician with full context attached.
Internal IT teams and the MSPs who support them.
Internal IT teams
Resolve endpoint issues without growing headcount. Support your people, investigate devices, and run approved fixes without stitching together chat, tickets, remote access, and scripts.
See GenticFlow for IT teams →MSPs
Cut repetitive L1 ticket work without replacing your PSA or RMM. Live endpoint context, approved fixes, per-client policy and branding, plus PSA writeback alongside the tools you already run.
See GenticFlow for MSPs →Common IT support issues GenticFlow can resolve, investigate, or escalate.
Approved fixes are gated by your policy. Anything outside scope escalates to a technician with the investigation already attached.
Local onboarding, in your time zone.
As the regional partner, we run rollout and onboarding locally, in addition to the GenticFlow platform and support team.
AU rollout
Onboarding scheduled across AEST/AEDT business hours, with guidance on approval policy for your first routine ticket category.
NZ rollout
Onboarding scheduled across NZST/NZDT business hours, with the same pilot-first approach: one device group, one issue type, start to finish.
Why a local partner
One point of contact for procurement, invoicing, and support questions, without losing anything from the core GenticFlow platform.
Questions we get from Australian and New Zealand teams.
Is GenticFlow available for businesses in Australia and New Zealand?+
Yes. As the Australia and New Zealand partner, we handle local onboarding, billing, and support in AEST/AEDT and NZST/NZDT business hours, alongside the core GenticFlow platform.
Does GenticFlow replace our existing PSA or RMM?+
No. GenticFlow sits alongside the PSA and RMM tools you already run, connects tickets to live endpoint context, and writes resolutions back to your existing system.
What happens when I click Start Free?+
Start Free takes you to GenticFlow's official trial request page, where the GenticFlow team sets up your environment. We stay involved for local onboarding and ongoing support.
Is our device and ticket data hosted in the region?+
Data residency options and hosting regions depend on your plan. Ask us or the GenticFlow team for current data residency details for Australia and New Zealand before rollout.
Prove it on one routine ticket in your environment.
Pick one department, site, or issue type. Tell us a little about your setup and we'll organise a walkthrough, or send you straight through to Start Free.
Australia
Sydney, NSW, Australia
+64 21 029 24783
New Zealand
Auckland, New Zealand
+64 21 029 24783
Email
[email protected]